Terms and Conditions

Effective January 1, 2026

Prestige San Rafael Concrete & Masonry, sanrafaelconcreteandmasonry.com, team@sanrafaelconcreteandmasonry.com

Accepting these terms

These terms cover your use of the Prestige San Rafael Concrete & Masonry website and any estimate or work you ask us for. By using the site, calling us or booking a job, you agree to them, so please read them before you go further.

If you don't agree with something here, don't use the site or book work with us. You can always call (628) 234-2038 or reach us through the contact page to ask a question first.

What we do

We're a masonry contractor in San Rafael, CA, and we work on homes in San Rafael and the cities around it. Our work includes brick, block and stone masonry, concrete, chimneys, fireplaces, retaining walls, pavers, walkways and repairs. The home page lists every service, and you can read more about our crew on the about page.

What's on this website is general information to help you understand the work. It isn't a promise that a given method, material or result fits your house. We decide that once we've seen the job in person, and the written estimate or contract for your job says exactly what we'll do.

Estimates and pricing

We give free on-site estimates with no obligation to hire us. An estimate is based on what we can see on the day we look, the scope you describe and the materials we agree on.

Masonry often hides things until it's open, such as soft mortar behind a sound face, a cracked flue liner or a weak base under old concrete. If we find something like that, we'll stop, show you and explain the options before any added work or cost goes ahead. Prices change only with your approval.

An estimate holds for the period written on it. After that, material and labor costs may have moved, and we may need to update it before we start.

Scheduling, weather and cancellation

We schedule jobs in the order they're confirmed and give you a start date and an expected length of work. Those dates can shift with rain, cold, material deliveries or inspections, because mortar and concrete need the right conditions to cure properly and we won't cut that short to stay on the calendar.

If you need to reschedule or cancel, tell us as early as you can by phone or through the contact page. Your written contract sets out any cancellation terms for your job, along with any cancellation rights the law gives you.

You agree to give our crew safe access to the work area on the scheduled days, and to let us know about pets, sprinklers, buried lines you're aware of or anything else that could affect the work.

Payment

Your contract lists what you owe, when each payment is due and how you can pay. Some jobs have a deposit or progress payments tied to stages of the work, and the contract will say so.

If a payment is late, we may pause the work until it's settled. Unpaid balances may also be subject to any charges and remedies the contract and the law allow.

Our guarantee and what it doesn't cover

We stand behind our work, and if you're not satisfied, tell us and we'll come back and make it right. Any written warranty for your job, including what it covers and for how long, will be in your contract.

Outside of what's written there, the website and our services are provided as is, without other promises, express or implied, to the extent the law allows. Our guarantee doesn't cover damage from things outside our control, such as earthquakes, ground movement, flooding, tree roots, misuse, lack of upkeep, or changes and repairs made by others after we finish.

Natural materials vary. Stone, brick and concrete can differ in color and texture from samples, and new mortar or concrete usually won't match old work exactly at first. Small hairline cracks in concrete are normal and aren't a defect on their own.

Limits on our liability

To the extent the law allows, Prestige San Rafael Concrete & Masonry isn't liable for indirect, incidental or consequential losses, such as lost use of your property or lost income, connected to the website or our work. Our total liability for any claim connected to a job is limited to the amount you paid us for that job.

Nothing in these terms limits liability that the law doesn't allow us to limit. We are fully licensed and insured.

If we disagree

If something goes wrong, call us first at (628) 234-2038 or write to us through the contact page. Most problems get sorted out quickly once we're both looking at the same thing on site.

If we can't settle it that way, we both agree to try in good faith to resolve it before going to court, for example through mediation. Your contract may set out a specific process for your job, and that process applies if it does.

California law applies

These terms and any work we do are governed by the laws of the State of California. Any legal action connected to them will be brought in the courts of the county where the work was done, unless the law requires otherwise.

Changes to these terms

We may update these terms from time to time, and the version on this page is the current one. Changes don't affect a job already under a signed contract, because that contract governs the work.

If you have a question about any part of these terms, reach us through the contact page or call (628) 234-2038.